The Shabnam Hazrati Store Return Policy applies to products purchased online through the website.
To request a return, the product must be unused, undamaged, and in its original packaging.
If the received product is defective, damaged, or different from the ordered item, you may request a return.
To process your request, you must provide your order number and, if necessary, photos or a video of the product.
Products that have been used, installed, washed, colored, bleached, or otherwise altered are not eligible for return.
In particular, hair extensions cannot be returned after installation or use, unless a confirmed defect or discrepancy is identified.
After the returned product is received and inspected, if the return request is approved, the refundable amount will be returned to the customer through the payment method approved by the store.
In the event of a confirmed defect or discrepancy, the product may be exchanged if it is available. Otherwise, the refundable amount will be returned to the customer.
If the return is due to a confirmed defect, damage, or discrepancy, the return shipping costs will be covered by the store.
In all other cases, return shipping costs will be the customer’s responsibility.
To submit a return request, please contact us using the contact information provided on the website and provide your order number, product name, and reason for the return.
Please make sure to contact the store and coordinate with us before shipping the product.
Last Updated: August 2026
To request a return, the product must be unused, undamaged, and in its original packaging.
Eligible for Return
If the received product is defective, damaged, or different from the ordered item, you may request a return.
To process your request, you must provide your order number and, if necessary, photos or a video of the product.
Non-Returnable Products
Products that have been used, installed, washed, colored, bleached, or otherwise altered are not eligible for return.
In particular, hair extensions cannot be returned after installation or use, unless a confirmed defect or discrepancy is identified.
Refunds
After the returned product is received and inspected, if the return request is approved, the refundable amount will be returned to the customer through the payment method approved by the store.
Exchanges
In the event of a confirmed defect or discrepancy, the product may be exchanged if it is available. Otherwise, the refundable amount will be returned to the customer.
Return Shipping Costs
If the return is due to a confirmed defect, damage, or discrepancy, the return shipping costs will be covered by the store.
In all other cases, return shipping costs will be the customer’s responsibility.
How to Submit a Return Request
To submit a return request, please contact us using the contact information provided on the website and provide your order number, product name, and reason for the return.
Please make sure to contact the store and coordinate with us before shipping the product.
Last Updated: August 2026